Refund policy

We're a very young brand and every piece is made in limited runs, if your item arrives defective, damaged, or if we've sent you the wrong size or item, we'll absolutely make it right. However, we're not able to offer returns or exchanges for change of mind.

That said, Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act.

Eligibility for a Return

To be eligible for a return, the following conditions must be met:

  • The item must be in the same condition that you received it: unworn, unused, unwashed, and with tags attached.

  • The item must be returned in its original packaging.

  • You must provide a receipt or proof of purchase.

Items returned to us without prior approval will not be accepted.

How to Start a Return

To initiate a return, please contact us at info@mitticlothing.com. If your return is approved, we will provide:

  • A return shipping label

  • Step-by-step instructions on how and where to send your package

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of receiving your package. We will review your case and make it right.

International Returns

For orders shipped outside New Zealand, returns are accepted only under the same eligibility conditions above, and return shipping costs must be covered by the customer. We recommend using a tracked shipping service, as we cannot be responsible for return packages lost in transit.

Original shipping fees are non-refundable. Any customs duties or taxes paid on the original order are also non-refundable, as these are collected by your local customs authority, not by Mitti Clothing.

Exceptions / Non-Returnable Items

Some items cannot be returned under any circumstances, including:

  • Custom or personalized products

  • Final sale or clearance items

  • Gift cards

  • Certain personal care goods (for hygiene reasons)

If you are unsure whether your item qualifies, reach out to us at info@mitticlothing.com before attempting a return.

Exchanges

If you wish to exchange an item for a different size or style, the fastest option is to return the item (if eligible) and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed back to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card provider to reflect the refund in your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@mitticlothing.com