Refund policy
At Mitti Clothing, all sales are considered final. We do not accept returns for refunds or exchanges unless the item is defective, damaged, or an incorrect size/item was sent.
Eligibility for a Return
To be eligible for a return, the following conditions must be met:
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The item must be in the same condition that you received it: unworn, unused, unwashed, and with tags attached.
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The item must be returned in its original packaging.
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You must provide a receipt or proof of purchase.
Items returned to us without prior approval will not be accepted.
How to Start a Return
To initiate a return, please contact us at info@mitticlothing.com. If your return is approved, we will provide:
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A return shipping label
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Step-by-step instructions on how and where to send your package
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of receiving your package. We will review your case and make it right.
Exceptions / Non-Returnable Items
Some items cannot be returned under any circumstances, including:
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Custom or personalized products
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Final sale or clearance items
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Gift cards
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Certain personal care goods (for hygiene reasons)
If you’re unsure whether your item qualifies, reach out to us at [Business Email] before attempting a return.
Exchanges
If you wish to exchange an item for a different size or style, the fastest option is to return the item (if eligible) and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be processed back to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card provider to reflect the refund in your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@mitticlothing.com